FAQ

We’re your ultimate destination for premium anime figures at unbeatable prices! Based in Herndon, US, we specialize in bringing the most sought-after anime figures to collectors worldwide. Our carefully curated selection includes figures from top manufacturers like Good Smile Company and Max Factory.

We cater to anime enthusiasts, collectors, and pop culture fans who appreciate high-quality figures at accessible prices. Whether you’re a seasoned collector searching for rare pieces or a new fan starting your collection, we have something for everyone!

Our collection includes:

• Bishoujo Figures: Beautifully crafted female characters from popular anime series
• Scale Figures: Detailed, proportionally accurate representations of beloved characters
• Action Figures: Dynamic poses perfect for display and photography

We feature figures from series like Demon Slayer, Fairy Tail, and To Love-Ru.

Every figure in our store meets strict quality standards and is handpicked by our team of fellow anime enthusiasts. We only source from reputable manufacturers and distributors to ensure authenticity.

Yes! From Pop Up Parade exclusives to limited edition re-runs, we’re constantly adding new treasures to discover. Check our website regularly for updates.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely! We use industry-standard encryption to protect all your payment information. Your security is our top priority.

You can request order changes within 1 hour of placing your order by contacting our customer service at [email protected]. After this window, we cannot guarantee changes as we process orders quickly.

We ship worldwide! However, we currently cannot ship to some Asian countries and remote regions. If you’re unsure about your location, feel free to contact us before ordering.

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
• Free Shipping: Available for orders over $50 via EMS (15-25 days after dispatch)

All orders take 1-2 business days to process before shipping.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey to you!

We accept returns within 15 days of receiving your order. Items must be in their original condition with all packaging intact. Please contact our customer service team to initiate a return.

We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll work quickly to resolve the issue, either through replacement or refund.

Yes, we can exchange items within 15 days of receipt, provided the item is in new condition with original packaging. Customers are responsible for return shipping costs unless the exchange is due to our error.

Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours on business days.

While you can check out as a guest, creating an account lets you track orders, save your information for faster checkout, and receive exclusive offers!

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.