Welcome to Pop Up Parade Shop, your premier destination for premium anime figures including Action Figures, Bishoujo Figures, and Scale Figures. We’re committed to ensuring your collecting experience is as smooth as possible. Please review our shipping and returns policies below.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to serve our global collector community (excluding some Asian and remote regions):

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Includes tracking and insurance

2. Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We take pride in delivering mint-condition collectibles, but understand that sometimes returns or exchanges are necessary. Please review our policy carefully.

Eligibility

To qualify for a return or exchange:

  • Request must be made within 15 days of receiving your item
  • Item must be unused and in original packaging
  • All original tags, certificates, and accessories must be included
  • Proof of purchase is required

Non-Returnable Items

Due to their collectible nature, we cannot accept returns for:

  • Action Figures with removed packaging
  • Bishoujo Figures with broken seals
  • Scale Figures that have been displayed or removed from protective packaging

Exceptions are made for items that arrive damaged or defective.

Return Process

  1. Contact Us: Email [email protected] within 15 days with subject “Return Request: [Your Order Number]”
  2. Provide Details: Include photos of the item(s) and packaging
  3. Wait for Approval: Our team will respond within 2 business days
  4. Ship the Item: Once approved, we’ll provide return instructions (return shipping costs are your responsibility unless the return is due to our error)
  5. Inspection: We’ll inspect returned items upon arrival
  6. Resolution: Upon approval, we’ll process your refund or ship the replacement

Exchange Process

Want a different figure from our collection? Follow the same process as returns, but specify you’d like an exchange and include the product code of your desired item.

Note: Exchanges are subject to availability. If your requested item is out of stock, we’ll issue a refund instead.

Refund Information

Once your return is approved:

  • Timing: Processed within 5 business days after we receive and inspect the return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Item cost minus any original shipping fees (unless return is due to our error)

Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear on your statement.

Damaged or Defective Items

If your figure arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos clearly showing the damage
  • We’ll arrange a replacement or refund at no additional cost to you

International Returns

For collectors outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service

Need Help?

Our anime-loving support team is here to assist with any questions about shipping, returns, or exchanges.

Contact us at:
Email: [email protected]
Address: Pop Up Parade Shop, 4661 Perine Street, Herndon, US 20170

Thank you for being part of the Pop Up Parade collecting community! We appreciate your trust in us for your anime figure needs.