Term and Conditions

1. General Information

Website Owner: Pop Up Parade Shop (“we”, “us”, “our”)

Address: 4661 Perine Street, Herndon, US 20170

Contact: [email protected]

Products: We specialize in premium anime collectibles including Action Figures, Bishoujo Figures, and Scale Figures.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate and complete information
• Update information promptly if changes occur
• Maintain the confidentiality of your account credentials

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape content or place orders
• Resell our products without authorization
• Misrepresent your identity or provide false information

3. Product Information

3.1 Product Descriptions

We strive for accuracy in our product descriptions, but:

• Images may vary slightly from actual products due to monitor settings
• Minor manufacturing variations may occur
• Packaging may differ by region

3.2 Product Availability

All items are subject to availability. We reserve the right to:

• Limit quantities available for purchase
• Cancel orders if items become unavailable
• Discontinue products without notice

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept when:

• We send an order confirmation email, and
• We ship the item(s)

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

Prices are in USD and:

• Include applicable taxes where required
• May change without notice
• Are only guaranteed once payment is processed

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Note: We do not ship to some Asian and remote regions.

5.3 Delivery

You are responsible for:

• Providing accurate shipping information
• Any customs fees or import taxes
• Inspecting shipments upon arrival

6. Returns and Refunds

6.1 Return Eligibility

To qualify for a return:

• Request must be made within 15 days of delivery
• Item must be unused in original packaging
• All original tags and accessories must be included

6.2 Non-Returnable Items

We cannot accept returns for:

• Action Figures with removed packaging
• Bishoujo Figures with broken seals
• Scale Figures that have been displayed

6.3 Return Process

1. Email [email protected] with “Return Request: [Order Number]”
2. Include photos of item and packaging
3. Wait for approval (2 business days)
4. Ship item back following our instructions

6.4 Refunds

Approved refunds will:

• Be processed within 5 business days
• Go to original payment method
• Exclude original shipping costs (unless our error)

7. Intellectual Property

All content on our site is owned by us or our licensors, including:

• Product designs and images
• Website design and code
• Logos and branding

You may not reproduce, modify, or distribute any content without permission.

8. Limitation of Liability

To the extent permitted by law:

• We are not liable for incidental or consequential damages
• Our total liability is limited to the purchase price
• We are not responsible for delays beyond our control

9. Privacy

Your privacy is important. Please see our separate Privacy Policy for details.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by the laws of Virginia, USA.

12. Contact Us

For questions about these terms:

Email: [email protected]
Address: Pop Up Parade Shop, 4661 Perine Street, Herndon, US 20170